Women's Health, LLC Customer Privacy Policy
Women's Health, LLC doing business as (d/b/a "Curves") Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Women's Health, LLC doing business as d/b/a Curves anytime you interact with Curves, such as when you visit our website, when you purchase Curves products and services, or when you call or visit any of our Curves club locations. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Curves, and we go to great lengths to protect it.
Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
If you do not want Curves to keep you up to date with Curves news, software updates and the latest information on products please notify us in writing.
What information we collect and how we may use it
There are a number of situations in which your personal information may help us give you better products. For example:
• We may ask for your personal information when you're discussing a service issue on the phone or in person with an associate, registering for a seminar or program, participating in an online survey, or purchasing a product.
• When you interact with Curves, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card or personal checking information and information about the Curves products you use; and information relating to a service issue.
• We also collect information for market and fitness research purposes — such as your age, occupation, or how you heard about Curves — to gain a better understanding of our customers and thus provide more valuable service.
• We collect information regarding customer activities on our website www.curvesnova.com's "contact" section, as well as when you visit one of our club locations. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
• We may use personal information to provide products, services, or events that you have requested as well as for auditing, research, and analysis to improve Curves products.
When we disclose your information
Curves takes your privacy very seriously. Curves does not sell or rent your contact information to other marketers.
Within the Curves Group
To help us provide superior service, your personal information may be shared with legal entities within the Curves International's group globally who will take steps to safeguard it in accordance with Curves International's privacy policy.
With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for Women's Health, LLC d/b/a Curves to make certain personal information about you available to companies that Women's Health, LLC d/b/a Curves has a strategic relationship with or that perform work for Women's Health, LLC d/b/a Curves to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Women's Health, LLC d/b/a Curves policies, except if we inform you otherwise at the time of collection.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
Women's Health, LLC d/b/a Curves takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
Integrity of your personal information
Women's Health, LLC d/b/a Curves has safeguards in place to keep your personal and financial information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided.
Kids
Women's Health, LLC d/b/a Curves recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the Women's Health, LLC d/b/a Curves purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to Women's Health, LLC d/b/a Curves and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.
Cookies and other technologies
As is true of most websites, we gather certain information automatically and electronically. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Apple will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the Curvesnova website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We store all of this information in a secure database located in Cupertino, California, in the United States.
Our companywide commitment to your privacy
As we said, Women's Health, LLC d/b/a Curves takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to our Curves employees and strictly enforce privacy safeguards within the company. In addition, Women's Health, LLC supports industry initiatives, such as TRUSTe, to preserve privacy rights on the Internet and in all aspects of electronic commerce.
International users
Women's Health, LLC abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union.
Women's Health, LLC d/b/a Curves website has links to the sites of other companies. Women's Health, LLC is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Privacy questions
If you have questions or concerns about Women's Health, LLC Customer Privacy Policy or data processing, please use the appropriate regional email address to contact us. A Curves representative will respond to your inquiry within 30 days or sooner.
Last updated October 13, 2007
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